97 percent of Malaysian establishments use computers. One estimate of how deeply dates from 2021.

The Department of Statistics Malaysia (DOSM) found that 97.2 percent of establishments used computers in 2024, 95.3 percent had internet access and 74.4 percent had a web presence. Its survey covers all establishments in five sectors (agriculture, mining and quarrying, manufacturing, construction and services), not only SMEs.

A 2021 ISIS Malaysia article says around 77 percent of SMEs in Malaysia remain at the basic digitalisation stage, according to estimates by consulting firms. The firms are not named, and the estimate is five years old.

A May 2026 paper by Khazanah Research Institute and MDEC finds micro and small firms “clustered at early stages of digital maturity”. It calls digitalisation “broad but shallow”: wide use of online presence, digital payments and basic communication tools, minimal use of analytics, automation or enterprise systems, and back-end processes that remain manual. It lists more timely tracking of MSME digitalisation as a priority.

As we read it, a high adoption number can mean a business owns a tool without the tool doing part of its work. That is our reading, not a finding from the sources.